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Product Description
System general introduction
Customer feedback is the baseline to improve service. Respecting customer feedback is an important way to win trust. Emphasizing on service quality and enhancing service measures have been the consensus of the window service field. At the same time, customer demands for service is increasing. But now the window industry is lack of such a device, which can publish their own information, interact with customers and collect customers' real views timely.
Smileface service quality evaluation system makes customers evaluate staffs independently from many aspects, such as service attitude, service efficiency, whether on duty or not; System will automatically calculate and analyze those evaluation You can also know how satisfactory are customers to staffs through system,. . thus helps to monitor and improve service efficiently The improvement of services is also subjective;. the evaluation of the window staffs also lacks objective and quantitative proof It is a systematic service quality management solution System of software and hardware software including the client software,. . System management software, leader query software Hardware can be divided into button type evaluation equipment (CACT) and touch screen devices (M model);. Buttons type includes N3/N4 / U01 / U02 / D01 / D02 / S02 / W02 Touch screen covers M8 / M10 . Products are widely used in service counter. Finance bank, hospitals, supermarket, electricity, taxation, telecommunications, public security, industry and commerce, postal, social security and other fields. Effectively improve service quality, optimize management and promote social harmony.

Working flow

customer evaluation after staff giving Voice prompt
When a customer came to the counter, staff will press the computer hot keys to meet customers. Then evaluation device radio "welcome", staff triggers hot keys after complete of the relevant business, the evaluation device would say "please evaluate my service" to . remind the customer to evaluate customers press the button on the terminal device to evaluate staff service according to their own service experience, after the completion of the assessment, device will say "thank you" Data transmission process:. data transmit from terminal to the client software, transmit to the server through local area network; Server record and deal with data, you can set up working state of the evaluation using system management software and query evaluation data using system management software.
customer evaluation independent without prompt
. When the customer complete some business at the counter or in the hall customers press the button on the terminal device to evaluate staff service or the whole hall according to their own service experience.Data transmission process: data transmit from terminal to the client software, transmit to the server through local area network; Server record and deal with data, you can set up working state of the evaluation using system management software and query evaluation data using system management software.

Main function
1.When two color device is used. Customers can complete the 2nd level evaluation by once operation, namely, one evaluation from a customer, and we can know the specific reason for his satisfaction or dissatisfaction (such as service attitude, service efficiency, professional levels). it is efficient to monitor employee service.
2.Can set evaluation principles such as devices booting time, evaluation interval time, which is an effective way to avoid malicious evaluation;
3.Data transfer and saving. Can inquiry, calculate, analyze the result at any time by a variety of conditions (such as by time, by sector, by staff, etc.)
4.Realtime transmission of data, can feedback dissatisfaction information or complaints to the hall supervisors timely and automatically.
5.Also, it can be used to evaluation the whole service or hall. So we can easy get the customer feedback on our comprehensive level.

Function advantage
1.It can derived form file and print out report, Provide detailed analysis data for service quality management. Furthermore to guide the decision.
2.Panel design simple and clear, with high qualitative feeling.
3.Personnel seating card can display employee information (company, department, position, job number, name, etc.), which is beautiful and generous.
4.The software adopts B / S structure.Managers can open the browser in any computer in the LAN to remote query, can be flexible setup user permissions, users with different permissions can query the corresponding information.

Service advantage