Our office hours are: 9:30-6:00pm, Monday to Saturday We closed in All Major Holidays. Xmas,New Year, No Shipping on Saturday & Sunday, we do not offer Express mails, E-mail: sales@powersrider.com.

please included your order ID when message us !　 Tracking The Shipment ! if you see your tracking stats shows "ELECTRONIC SHIPPING INFO RECEIVED" or a red error on USPS.com it means the shipment have not yet get scan into the US postal system, so please be patients, we process the order, pack it, label it, creating tracking number, then upload the info to website, then carrier come to pickup the shipment, then they scan it at postal office, the whole process may take times, sometime longer then usual, when you get the tracking number please do not contact us after 24 hours.

Thank you.

　 Missing/Wrong/Damaged items ! if you find any item is missing in the shipment or any item is damaged please contact us immediately, within 24 hours after you received the shipment.

ex, if you open the shipment and find one item is damaged or missing and you come back after 5 days tell us there is one item missing in the shipment, we are not responsible for that. So if there problem with the shipment Let us konw ASAP.

Chargeback ! if you did chargeback on us, powersrider.com reserves the right to refuse service with anyone.

ex, people buying from us, when it shipped and signed by you and later chargeback on us, then come back again, Sorry, cant sale to you.

Return & Refunds Polices ! Please contact us first and request for RMA#, Any returns without RMA will be refused All item must returned within 15 days after received it,and the item must be in it original working condition, We do not refund the Shipping Fees, Buyer Pays the return shipping fees, For any cancelled or return orders over $500 we are charge 15% restocking Fees, The restocking fee applies to all cancelled orders whether it has been shipped or not. We do not ac