Home > Products > Industrial Supplies > Machinery > Heat Exchange & Air Conditioners

 Product structure

New technology -- The whole heat sink of new technology is adopted and it has optimized design structure and more reasonable volume.

New materials--To take the improved flame retardant PVC raw materials as the materials of heat sink, the FRP has adopted the latest materials that are improved of USA.

New process--The plastics suction mould one-step forming is adopted, and the structure has adopted the weldless assembly, it is fast and firm.

Equipment service commitment

To make the customer feel satisfied, it is not just proving good products, but also the measures of installation, quality tracking and maintenance in the service of Ark. The files of customers are stored in the customer service center of Ark and Ark has the consideration of all details for the customers to solve the troubles behind for customers.

1. To provide operation training and equipment deb ing to customer for free, and the technical guide before the starting up and shut down and the whole technical service and supports will be provided during the application of equipment.

2. If there is deviation between quantity and quality of products or technical specification and the contract, or it is confirmed that the product is defective, the supplier will conduct the maintenance for free or replace the defective products or parts after receiving the notice.

3. After the equipment is put into operation, if there are the damages of parts and quality problems occurring within the warranty period, the supplier shall properly handle it for free to the satisfaction of customer; if it occurs after the warranty period expired, the cost price of parts shall be paid.

4. If there are the operations or other conditions that will affect the normal operation of cooling tower occurring, our company will give the response and provide the solution within 1 hour after receiving the report.

5. The latest technology in environmental protection and energy saving shall be provided to customer as selections for free and the software used by equipment shall be upgraded for free within the life cycle of equipment.

6. The supplier will be responsible for providing the free technical training to the personnel of user, including the principles of equipment, failure diagnose and maintenance, etc.

7. The routine inspection and maintenance work shall be regularly provided.

8. Lifetime service system of product and the parts will be provided with cost price after the warranty period is expired.

9. Our company will be responsible for the guiding of installation (mechanical connection, electrical connection, adjustment whole equipment and test of each functions of equipment), commissioning and trial operation of equipments as well as the site supports and site technical training, etc.