To transmit the most excellent in the concepts CRM, human factors, security and handling of the risk to all those involved in the air operations, to help them to diminish the unnecessary expenses, product of human errors at the same time that it is fulfilled the international norms of OACI in relation to human factors in aviation.
“TOTAL RESOURCE MANAGEMENT – TRM (MR)” VICTOR MANUEL DEL CASTILLO Y PÉREZ TEJADA
1.- Aeronautical Administration 1.1.- Concept origin of CRM, definitions 1.2.- Administrative process in aviation 1.3.- The importance of administration in air security
2.- Operational quality and integrity 2.1.- The importance of quality in aviation 2.2.- Statistic tendencies of accidents 2.3.- The concept of risk 2.4.- Analysis of human performance 2.5.- Study in chain of errors
3.- Situational consensus and Information 3.1 Definition of situational awareness 3.2 How to attain situational awareness thru information 3.3 How to determine your situational awareness 3.4 How to recognize the lost of situational awareness
4.- Effective communication 4.1.- Analysis of the process of communication 4.2.- Communication elements 4.3.- How to eliminate communication barriers 4.4.- Characteristics of effective communication 4.5.- Tools for success in communication 4.6.- The importance of effective communication in the reduction of errors 4.7.- Save your life thru assertive communication
5.- Briefings y Debriefings 5.1.- Purpose of briefings 5.2.- Techniques to organize briefings 5.3.- Elements that form Briefings 5.4.- How to execute effective briefings and debriefings 5.5.- Decrease risk thru one Briefing
6.- The results of synergy 6.1.- Type of task teams 6.2.- How to form an effective task team 6.3.- How keep an effective team 6.4.- Effective management thru a good team 6.5.- The concept of synergy 6.6.- Recommendations to fulfill synergy
7.- The cost of errors in humans 7.1.- Concepts of financial management 7.2.- Studies of income and expenses in a company 7.3.- The costs of errors in aviation 7.4.- The hidden costs after a fatal accident 7.5.- Analysis of hidden costs 7.6.- The impact on a company of the costs after a fatal accident
8.- Leadership and the Company 8.1.- Analysis of leadership styles 8.2.- Strategies to for effective leadership 8.3.- How to apply a practical leadership style 8.4.- The correct style 8.5.- Know your personal style of leadership 8.6.- The importance of leaders in the prevention of accidents
9.- Conflict solutions 9.1.- Conflict causes 9.2.- Tips to avoid conflicts 9.3.- Intelligent management of conflicts 9.4.- Tips to solve conflicts
10.- How to make effective decision making 10.1.- Barriers in the effective decision making 10.2.- Personal qualities in decision making 10.3.- Techniques to make decisions 10.4.- The influence that affect decision making
11.- Stress Management 11.1.- What is stress? 11.2.- Sources of stress 11.3.- Consequences of stress 11.4.- Stress Control 11.5.- Learn to control Stress
12.- Myths and Reality of Human Factors in Latin America.
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